Reference

How We Protect Your Personal Information

We collect only the data we need to run your account, process your DANA, OVO or GoPay transactions, and keep your wallet secure.

Data TransparencyAccount-Level SecurityLocal Payment PrivacyRight to Request DeletionEncrypted Storage
fixbet88 How We Protect Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to know what data we hold, request a correction, or ask for deletion, contact us through any of the channels below. We aim to acknowledge every privacy-related request within one working day and resolve it as quickly as verification allows.

Team online

Live Chat

Open the chat widget from any page on fixbet88. Let the agent know your request is about personal data — they will route you to our privacy team, who can pull your account record and walk you through your options in real time.

Email

Send your request to the support email listed in the footer. Include your registered username and a brief description of what you need — data export, correction or deletion. We reply with confirmation and next steps.

Account Settings

Log in and head to your profile section. You can update contact details, change your linked e-wallet, or download a summary of your recent transaction history directly from the dashboard without waiting for a support reply.

DATA HANDLING PRACTICES

How We Secure and Manage Your Information

Privacy is not a checkbox — it shapes how we build every feature on the platform. Below are six specific practices we follow to keep your data safe, your transactions private, and your rights clear.

Encrypted Transmission

Every connection between your device and our servers uses SSL encryption. Whether you are depositing via DANA on a bus in Bekasi or browsing slots at home, the data in transit stays unreadable to anyone except our system.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout. We do not use tracking cookies from third-party ad networks. You can clear cookies from your browser at any time without losing account data.

Account Security

Your password is hashed — we cannot read it even internally. If you forget it, we send a reset link to your registered email. For withdrawal verification, we confirm identity through the same phone number linked to your OVO or GoPay account.

Data Retention Period

Active accounts retain full transaction history for as long as you keep playing. If you close your account, we hold records for a limited compliance period and then purge personal identifiers permanently from our databases.

Third-Party Sharing

We share data only with payment processors (to clear your DANA, OVO or GoPay transactions) and anti-fraud services (to flag irregular patterns). No data goes to advertisers, affiliate networks or unrelated commercial partners.

Your Right to Request Changes

You can ask us to correct inaccurate details, export a copy of everything we store, or delete your account entirely. Requests go through live chat or email. We verify your identity before processing, then confirm completion in writing.

Common Questions About Your Data and Privacy

Below you will find answers to the privacy-related questions we hear most often. If your question is not listed, reach out through live chat or email and we will respond directly.

We collect your name, email, phone number and date of birth during registration. This lets us verify account ownership, send password resets, and confirm that access is available where local law permits in eligible regions.

No. When you deposit through DANA, OVO or GoPay, we receive only a transaction reference number and the amount. Your e-wallet PIN and internal app credentials stay entirely within the e-wallet provider's system, not ours.

Open a live chat session or email our support team and ask for a full data export. After we verify your identity through your registered phone number, we compile and send the file within a few working days.

Yes. Contact us via live chat or email with a deletion request. We verify ownership, close the account, and permanently purge personal identifiers after the required compliance retention period ends.

Only our payment processors (who clear your e-wallet deposits and withdrawals) and anti-fraud services (who detect irregular activity) receive limited data. We never share information with advertisers or unrelated commercial partners.

We use session cookies to keep you logged in and preference cookies to remember your layout choices. No third-party ad-tracking cookies are deployed. You can clear or block cookies in your browser settings without affecting stored account data.

Your password is hashed using a one-way algorithm — even our internal team cannot read it. If you ever lose access, a reset link goes to your registered email; we never send your actual password in plain text.

If your account goes inactive, we retain records for a limited compliance period dictated by applicable regional requirements. After that window closes, all personal identifiers are permanently removed from our active databases.

Yes. Whenever we make meaningful updates, we notify you via the email address on file and display a banner the next time you log in. The updated policy text always shows the revision date at the top of this page.

Absolutely not. Your deposit and withdrawal records, GoPay or OVO references, and balance information are visible only to you when logged in. No other account holder or external visitor can view your financial activity on the platform.